Updated: February 2017
Surrey Natural Initiated Order Cancellation:
Although it is rare that it would be necessary for Surrey Natural to cancel an order, we reserve the right to deny any orders from a customer where the following situations arise:
Billing / Payment / Shipping Information
Orders cannot be processed due to an error in information you have provided, which may include, but are not limited to:
- Incorrect Credit/Debit Card number, expiration date or card security value.
- Incorrect Billing information. The billing information you provide is different from information your financial institution has on record.
- Insufficient/Incorrect shipping address (street address, city, state, zip or postal code).
- Fraudulent information.
Shipping Delay or Unavailability
If a product is delayed out of our fulfillment center or becomes unavailable, Surrey Natural may cancel the order.
Previous Fraudulent Order History
Surrey Natural may cancel any order if fraudulent activity is suspected and may refuse to process subsequent orders from customers with a previous fraudulent order history. Surrey Natural may also refuse any orders connected with a previous credit card dispute.
IMPORTANT INFORMATION REGARDING YOUR CREDIT CARD:
- Surrey Natural reserves the right to request additional evidence or proof of billing information.
- The charge for your order will appear on your credit card statement as 'Surrey Natural' or 'SurreyNatural.COM.' If you contest the validity or amount of a charge related to an order with Surrey Natural, please email our Customer Service Department at CustomerCare@SurreyNatural.com.
- Surrey Natural will prosecute to the fullest extent of the law any fraudulent activities related to the reversal of a valid charge for an order filled and delivered to the customer.
- Should your order be cancelled, any 'authorization holds' will drop of your account within three to five business days.
If you have any questions, comments or concerns regarding our order cancellation policy or if you feel your order was cancelled in error, please contact us at: CustomerCare@SurreyNatural.com..